TERMS & CONDITIONS — THE BODY TEMPLE SPA

"We reserve your time exclusively for you — our therapists hold that space and turn away other clients to honor your appointment."

1. OVERVIEW

By booking a service, submitting your contact info, or using this website, you agree to the following terms and conditions.

2. APPOINTMENTS & CANCELLATIONS

A 50% deposit is required to reserve your appointment.

Cancellations within 24 hours of your appointment will result in a 100% charge of the appointment cost.

No-shows will result in forfeiture of your deposit and full payment of the appointment.

3. CANCELLATION POLICY

Because our therapists reserve your time exclusively and turn away other clients to hold it, we require advance notice for all cancellations.

More than 24 hours notice → No charge

Less than 24 hours notice → 100% of appointment cost

You are always welcome to reschedule at no charge as long as it is done more than 5 hours before your appointment.

4. RESCHEDULING POLICY

First reschedule with 5+ hours notice → No charge

First reschedule within 5 hours → 50% of appointment cost

Second reschedule (same day) → 50% of appointment cost, charged before confirming the new appointment

5. NO-SHOW POLICY

A no-show occurs when a client does not attend their appointment without prior notice. We will text you 5 minutes after your start time and call after 15 minutes. If we are unable to reach you, your card on file will be charged 100% of the appointment cost.

As a one-time courtesy, first-time no-shows (new or returning clients) may reschedule without an additional charge. A second no-show will be charged in full with no courtesy reschedule.

6. REFUNDS

If eligible for a refund, you may choose:

Account credit — Full amount added to your account, no fees, confirmation sent by email

Card refund — Funds returned to your original payment method, minus a 3.5% processing fee (charged by our payment processor, not by us). Please allow 5–7 business days.

7. SERVICE DISCLAIMERS

We provide therapeutic and cosmetic spa services only.

Results may vary per person.

Clients must disclose any medical conditions, allergies, or recent treatments that could affect their session.

8. AGE POLICY

Clients must be 18 years or older, or accompanied by a legal guardian for certain treatments.

9. INTELLECTUAL PROPERTY

All content on our website, social media, and branding are the property of The Body Temple Spa and may not be copied or distributed without permission.

10. COMMUNICATION & CONSENT

By submitting your phone number or email, you:

Agree to receive appointment confirmations, marketing, promotions, and updates.

Understand that message frequency varies, and message/data rates may apply.

Can opt out of text messages at any time by replying "STOP."

11. LIABILITY

We are not liable for:

Adverse reactions due to undisclosed medical conditions

Personal property loss during your visit

Any damages caused directly or indirectly as a consequence of your visit

Any repercussions caused by applying any recommendation made by The Body Temple Spa and its representatives

12. PAYMENT DISPUTES

If you believe you were charged in error, please contact us directly. Allow 3–4 business days for our team to review. If a double charge is confirmed, we will correct it immediately — please allow 5–7 business days to reflect in your account.

For disputes filed through your bank on a completed service, please note we retain all service records, payment confirmations, and appointment documentation.

13. GOVERNING LAW

These terms are governed by the laws of the State of Georgia.

14. OUR COMMITMENT TO YOU

These policies exist because we value your time and the time of our therapists equally.

When you book, a real person prepares and waits for you, and other clients are turned away to honor your appointment. We look forward to caring for you. 💕

Questions? We're here for you. 📧 [email protected] 📞 +1 959-400-9242

The Body Temple Spa — Policies are subject to change. Clients will be notified of any updates.